Returns & Exchange Policy
Last updated: September 2026
Our Promise
We want you to love what you ordered. If something is not right, this page explains how exchanges, returns and refunds work.
Exchange & Return Window
You can request an exchange or return within 7 days of receiving your order. To be eligible, items must be unworn, unwashed and unaltered, with all tags attached and in the original packaging.
When We Accept Returns or Exchanges
- You received the wrong item
- Your item arrived damaged or defective
- The item has a manufacturing fault
- You need a different size (exchange, subject to availability)
Damaged, Defective or Wrong Items
Please contact us within 48 hours of delivery with your order number, clear photos and, if possible, an unboxing video of the parcel. If the issue is confirmed, we will replace or exchange the item at no extra cost to you. If a replacement is not available, we will offer a refund.
Size Exchanges & Change of Mind
If the size does not fit or you would like a different item, we will gladly exchange it, subject to stock availability. In these cases, courier charges for sending the item back and for delivering the replacement are paid by the customer.
Items We Cannot Accept
- Items that have been worn, washed or altered
- Items without original tags or packaging
- Requests made after the 7-day window
- Items marked as final sale on the product page
How to Request an Exchange or Return
Email us at meersulemanwears@gmail.com with your order number, the item concerned, the reason and photos if applicable. Once your request is approved, we will share the return instructions. Please do not send any parcel back before approval.
Refunds
Where a refund is approved, it is processed within 7–10 working days. Refunds are sent by bank transfer or mobile wallet (such as Easypaisa or JazzCash), using the details you provide to us.
The Rs. 250 confirmation and delivery charges are non-refundable, except where the return is due to our error (wrong or damaged item).
Order Cancellation
You can cancel an order before it is dispatched by contacting us as soon as possible. Once an order has been dispatched, it can no longer be cancelled and will be handled under this returns policy.
Contact Us
For any questions, email us at meersulemanwears@gmail.com.